OUR CANCELLATION POLICY
We require a valid credit card on file for ALL first time appointments. Your personal information is secured and held confidential. Please notify us of a cancellations or changes to your scheduled appointment within 24 hours of your scheduled appointment. We do charge a no show, no call fee which is the total cost of services reserved. The card on reserve for the scheduled appointment(s) will be charged 60% of the total cost of services reserved by the end of our business day. We respect and value our client's time and business and we appreciate the same from our clients. Our scheduling system WILL NOT allow no show clients to schedule any new appointments with us. All new and existing clients will receive a confirmation email and text reminder prior to each scheduled appointment so please make sure to provide us with your most current and active contact information.
What if I’m running late to an appointment?
We value your business and strive to protect your service time as well as the time of others. We try to keep clients from delaying subsequent appointments, therefore, clients who arrive late to their appointment time will only receive the time remaining to respect others appointments as well as the therapist time. If you anticipate a late arrival, please notify us at 301.656.2000
Is there any chance you can waive my cancellation fee?
Because we are by appointment only and do not accept walk in clients, we are reserving the treatment room, products and the therapist’s time exclusively for you. 24-hour courtesy is much appreciated and is standard spa etiquette. We hope you will understand send you our warmest regards.