OUR CANCELLATION POLICY
We require a valid credit card on file for ALL first time appointments. Your personal information is secured and held confidential. Please notify us of a cancellations or changes to your scheduled appointment before 48 hours of your appointment to avoid charges. All reservations cancelled OR rescheduled 24 hours before your scheduled appointment time will be charged 50% of the service cost. (No exceptions) We do charge a no show, no call fee which is 100% of the cost of services reserved.
We respect and value our client's time and business and we appreciate the same from our clients. Our scheduling system WILL NOT allow no show clients to schedule any new appointments with us. All new and existing clients will receive a confirmation email and text reminder prior to each scheduled appointment so please make sure to provide us with your most current and active contact information to avoid any miscommunication.
What if I’m running late to an appointment?
We value your business and strive to protect your service time as well as the time of others. We try to keep clients from delaying subsequent appointments, therefore, clients who arrive late to their appointment time will only receive the time remaining to respect others appointments as well as the therapist time. If you anticipate a late arrival, please notify us at 301.656.2000
Is there any chance you can waive my cancellation fee?
Because we are by appointment only and do not accept walk in clients, we are reserving the treatment room, products and the therapist’s time exclusively for you. 48-hour courtesy is much appreciated and is standard spa etiquette. We hope you will understand with warmest regards.